Karum Bites believes in providing the best possible service to its customers and follows a clear cancellation and return policy. Please read the points below for clarity:

  • Cancellations will be accepted only if the request is made before the order is dispatched. Once the order has been shipped or dispatched, cancellation requests will not be entertained.
  • As our products are food items and prepared fresh, we do not offer any refunds once the order is placed and processed.
  • In case of damaged or defective items, customers must inform our Customer Service team on the same day of delivery with proper proof (images/videos). The request will be reviewed and an appropriate resolution will be provided.
  • If the product received does not match the order placed, please notify us on the same day of delivery. Our team will verify and take necessary action.
  • Exchange or replacement, if approved, will be processed within a day or maximum next day.
  • Karum Bites reserves the right to accept or reject any request after reviewing the issue.
  • We do not accept returns once the product is delivered.

Note: As all our products are perishable food items, returns and refunds are not applicable.